Arqiva’s customer relationships are enhanced through bespoke data-rich, intuitive dashboard
Stuttgart, Germany, September 13, 2018 – 3 Screen Solutions (3SS), a leading provider of customized software solutions and services for multiscreen digital entertainment, today announced being selected by Arqiva to develop a fully bespoke highly functional customer portal, Arqiva InSite, which enables Arqiva’s customers to derive maximum value from its network and services.
“We turned to 3SS due to their growing reputation for delivering highly functional interfaces that empower the user, and for their world class software engineering,” said Vibeke Nicholas-Gjesdal, Head of Customer Experience at Arqiva, market leading UK-based communications infrastructure provider and media company.
“We had a clear idea about the data and capabilities we wanted to deliver to Arqiva customers, and we trusted the expertise of the 3SS team to spearhead exactly how the platform would work, how usability could be optimised, and for the design and interfaces,” she added.
3SS captured all of Arqiva’s functional goals and implemented Arqiva InSite in a very agile way, in close collaboration and workflow alignment with Arqiva.
3SS designed and developed Arqiva InSite as a completely bespoke solution based on 3PRIME, the all-in premium solution from 3SS comprising initial consulting and requirements capture, custom design and development, architecture and engineering. Arqiva InSite enables customers to easily see data on platforms and products from right across the Arqiva business as well as enabling them to access relevant third-party information, all in one place.
It mines and curates data from across the global Arqiva resource base and presents it all in a way that maximizes relevance and understanding for the user. Expandable and flexible, Arqiva InSite uses local knowledge and resources to quickly define and deliver information-rich data feeds while providing a single user interface featuring a unified look and feel.
Arqiva InSite gives clients access to their scheduled assets, and they can also learn about any potential issue in advance, enabling them to adjust transmission plans in time for broadcast. Meanwhile, the “Client Management” area enables Arqiva employees to access and manage clients’ services, and offer continuous support.
With the help of 3SS, Arqiva InSite’s user-friendly dashboards, schedules and asset status reports keep all Arqiva customers up to date on key performance and availability metrics, 24/7. It also informs users of Arqiva’s cross-portfolio capabilities and offerings.
“We have an abiding commitment to deliver the very best services and round-the-clock support to our customers across the globe: By launching Arqiva InSite, we are adding value and supporting them even better,” Gjesdal added.
Kai-Christian Borchers, 3SS Managing Director, said, “We are proud that a global leader like Arqiva came to us with their requirement for a new highly usable customer portal, and we are glad to be helping Arqiva deliver extra value to customers.”
Arqiva is a leading UK communications infrastructure and media services provider dedicated to connecting people wherever they are through the delivery of TV, radio, mobile and machine to machine communications. We are an independent provider of telecom towers, with circa 8,000 active sites across Great Britain, and are also the only supplier of national terrestrial television and radio broadcasting services in the UK. Our advanced networks support the exponential growth of connected devices and the ever‐increasing demand for data from smartphones to tablets, connected TVs to smart meters. Customers include major UK and international broadcasters such as the BBC, ITV, Sky Plc., Turner Broadcasting, the independent radio groups, major telco providers –
including the UK’s four mobile network operators – and energy and water companies. For more information, news and insights from Arqiva, please visit the website at: www.arqiva.com
About 3 Screen Solutions
3 Screen Solutions delivers world-class software solutions to service providers and technology innovators to bring video on any screen. 3SS designs and engineers bespoke front end and back end solutions for TV & Video. 3SS is an acknowledged leader in system integration, app development, UI/UX design innovation and solution architecture. Customers include major satellite, cable, IPTV, OTT and mobile TV operators and broadcasters, including Swisscom, Unitymedia, Vodafone Kabel Deutschland, Canal Digital, Com Hem, ProSiebenSat1, SES, Eutelsat, and 02/Telefonica. www.3ss.tv
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